Financial aid lacks reliability
It’s almost time to register for next semester and I have a hold on my account. Apparently I owe roughly $4,000 plus a $175 late fee. I do have Stafford Loans, which I thought I took care of last semester, but for some reason they are still “pending.” The Bursar will usually tell you to just deduct a pending loan from the total amount that you owe. Of course, after a while if the loan is still “pending,” they get all mean and start yelling at you.
About a week ago I got an e-mail saying, “Please be aware that you have a Bursar hold on your account. This hold will prevent you from accessing many things on [the Student Information System] but, most importantly, will prevent you from being able to register for Fall 2009.” That’s very nice of them, punishing me for their own incompetence.
I e-mailed and called Key Bank’s Education Resources (twice) and even paid a visit to RPI’s Financial Aid Office, after sending them a sweet but angry e-mail about the hold. Financial Aid told me that things were currently being taken care of and that it should all be settled by the end of the week. It’s now the end of the week and the hold is still there.
So, now I’m just waiting for RPI to send the loan certification to Key Bank (something they should have done a long time ago) to basically let Key Bank know that I wasn’t lying when I said I was a student. Once this is all fixed, I then plan to nicely ask the Bursar to give back the $175 they charged me.
I can’t wait till next semester, when I get to do this all again.
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February 28th, 2009 at 2:39 am
I love it. Well done, direct and to the point.